Refund and Cancellation Policy

Last updated: 8 September 2026

Jai Enterprises sells digital ebooks that are delivered instantly by email. Once the file has been sent and downloaded, it cannot be returned like a physical product. That is why this policy is written clearly, so that you know exactly where you stand before you pay.

1. When you get a full refund

We refund the entire amount you paid in the following cases:

• Product not delivered. You paid but the ebook did not arrive within 24 hours, and our support team could not deliver it after you contacted us.
• File will not open or is damaged. The PDF is corrupt or unreadable and we are unable to send you a working replacement.
• Duplicate payment. You were charged twice for the same order. The extra amount is refunded in full.
• Wrong product. You received a different product from the one you purchased and we cannot supply the correct one.
• Amount debited, order not created. Money left your account but no order was generated. The full amount is refunded.

To claim, write to us within 7 days of the payment date at jaicomputerosian@gmail.com with your order email address and payment reference.

2. When a refund is not available

Because a digital file cannot be taken back once it has been delivered, we do not offer refunds in these cases:

• The ebook was delivered successfully and downloaded or opened by you.
• You changed your mind after purchase, or bought it by mistake, after the file has been delivered.
• You feel the content did not suit you, although it was delivered correctly and matches the description on the sales page.
• You did not get the business results you hoped for. Our product is an educational guide; it does not promise income or sales (see our Disclaimer).
• You gave a wrong email address at checkout and did not contact us to correct it within 7 days.

3. Cancellation

An order for a digital product can be cancelled only before the download link has been sent. Because delivery is automatic and usually happens within 15 minutes, please write to us immediately if you wish to cancel. If the file has already been delivered, cancellation is not possible and section 2 applies.

4. The optional ₹99 add-on

The "AI se Meta Ads Guide" offered at checkout is an optional add-on that you choose yourself by ticking a box. It is a digital product and the same rules above apply to it. If it was charged but not delivered, it is refunded in full.

5. How to request a refund

1. Email jaicomputerosian@gmail.com from the email address used at checkout.
2. Include your name, order email, payment amount, date and the payment or transaction reference.
3. Tell us briefly what went wrong.

6. Refund timeline

Step	Time
We acknowledge your request	Within 48 working hours
We verify the order and decide	Within 3 working days
Approved refund is initiated	Within 5 working days of approval
Amount reaches your account	5–7 working days after initiation, depending on your bank

Refunds are always made through the original payment method used for the order — the same card, UPI ID or bank account. We do not make refunds in cash or to a different account.

7. Chargebacks

If you have a problem, please contact us first — we settle genuine cases quickly. Raising a chargeback without contacting us delays the resolution for everyone. We keep delivery logs and download records for every order and will submit them to the bank if a dispute is raised.

8. Contact for refunds